This position’s primary responsibility is to maintain the highest standards of friendly, helpful, and responsive customer service at all times, with an emphasis on the Tenement Museum’s adult and student group visitors on weekday mornings. Although this position primarily works with the Advance Sales team, it is often asked that this position also assists in the Visitor Center, and will spend part of their time (approximately two days a week) working there during the summer.
Some call center, visitor services and/or retail experience preferred. The ideal candidate is flexible, possesses excellent communication and problem-solving skills quickly and efficiently. S/he has the ability to describe Museum programs and to impart Museum policies with accuracy and finesse. S/he is warm and energetic with a professional phone manner. Should be a self-starter, be able to work independently, and is responsible and looking to grow in the museum. Must be proficient in Microsoft Office. Experience with ALTRU ticketing systems is a plus. Cash handling experience also a plus.
Please submit your resume and cover letter through our career portal: https://workforcenow.adp.com/jobs/apply/posting.html?client=tenement&jobId=124707&lang=en_US&source=CC2
The Lower East Side Tenement Museum, founded in 1988, tells the story of American immigration through the stories of families at 97 and 103 Orchard Street in the restored apartments of past residents from different time periods. 97 Orchard Street was home to an estimated 7,000 people from 20 nations from 1863 – 1935 and 103 Orchard Street was home to immigrant families up until 2015. The
The Communications Manager reports to the Vice President, Marketing and Communications and works to gain greater awareness of the Museum by helping develop and execute the Museum’s media and public relations program to generate ongoing attention, build awareness and result in customers and visitors. The Communications Manager will foster stronger partnerships and relationships through the media and other public outreach outlets by maintaining and building media and public relations through strategic and ongoing outreach. The Communications Manager will also be responsible for managing and creating content for the Museum’s blog, internal and external newsletters and social media including Facebook, Twitter and Instagram.
Specific tasks and responsibilities include:
Please submit your resume and cover letter via our career portal: https://workforcenow.adp.com/jobs/apply/posting.html?client=tenement&jobId=117535&lang=en_US&source=CC2
The Lower East Side Tenement Museum is seeking outgoing and lively individuals to assist the Museum with a variety of evening events in the Museum’s visitor’s center. This position requires a flexible schedule, the ability to stand for long hours, and the capacity to move heavy furniture. Experience with food and beverage handling, as well as an interest in the history and foods of New York City, while not required, are favored. Customer service experience is required.
The Events Staff will be required to participate in the preparation, execution, and break down of events.
I. Preparation for Events
Preparation for these events includes three stages:
First: Walking or taking public transit to numerous restaurants in the Lower East Side to pick up the various foods that will be served;
Second: Setting up of events spaces and food handling devices;
Third: Food preparation, which includes washing, chopping and plating food.
II. Execution of Events
Event execution includes ‘front of house’ and ‘back of house’ staff:
‘Front of house’ includes a bartender – no drink mixing necessary – and staff to sweep the events space, remove used plates and bottles, empty trash when necessary, restock food table to keep a bountiful appearance, and ability to answer any questions that the patrons may have.
‘Back of house’ will make sure that extra or back up plates of food are ready, and clean the kitchen as the event progresses.
*Staff may be asked to plate and pass hors d’oeuvres.
III. Breakdown of Events
Break down includes removal of all dishes and trash, replacing all Museum furniture to its original state, and the proper and sanitary cleaning of all dishes. All per diem staff will be asked to carry tables and wash dishes.
Please send resumes and cover letters to firstname.lastname@example.org. No phone calls please.
Under the supervision of the Evening Events Manager, Evening Events Associate, and the Evening Events Coordinator, the Evening Events Coordination Assistant is a key member of the events team. This position works closely with the events team to act as a host to groups coming to the Museum for all private evening events and programs and creates all event production. The Coordinator Assistant must be comfortable working with large groups of people, controlling group dynamics with a positive attitude, and the ability to adapt to a shifting schedule.
The highest priority is to assist the Events Team with programs/events occurring after 3pm and event production. Must have a flexible schedule, as events occur on weekends, weekdays, and evenings. This position does require long periods of standing, as well as moving and lifting furniture.
Coordination responsibilities include but are not limited to:
Event tasks include, but are not limited to:
Please submit your cover letter and resume through our career portal: https://workforcenow.adp.com/jobs/apply/posting.html?client=tenement&jobId=121908&lang=en_US&source=CC2
The Tenement Museum hosts 55k school students every year on building tours of our historic tenements at 97 and 103 Orchard Street and walking tours of the Lower East Side community. The Director of K-12 Programming supports the creation, development, and evaluation of the Museum’s school group programming, and works with our team of part-time Educators to ensure accessible, immersive, and relevant programs that invite students to engage with the Museum’s stories. The Manager trains new Educators on school group programming, child development theory, and Universal Design for Learning, and plans ongoing training for all Educators. S/he works closely with the Education Department, Visitor Services, and Advanced Sales team.
Specific Responsibilities include the following:
The Director of K-12 should have a MA in Education, Museum Studies or similar degree and at least five years of teaching experience in a museum or classroom. S/he should be a clear communicator and consensus builder and flexible in unexpected situations. S/he should have familiarity with Universal Design for Learning, Common Core Standards and the NYS Social Studies Scope and Sequence. Spanish or Chinese speaker highly preferred.
How to Apply: Please submit a cover letter and resume via our career portal: https://workforcenow.adp.com/jobs/apply/posting.html?client=tenement&jobId=121971&lang=en_US&source=CC2
Each of the Tenement Museum’s 240,000 annual visitors experiences the museum through an educator-led tour. The Department of Programs and Education operates the Museum’s 20,000 annual tours, staffing, scheduling all in-building and neighborhood walking tours, and training and evaluating the educators who conduct them. The Department seeks an Administrative Director to coordinate the tour program and creatively adapt and develop systems to strengthen its current operations while helping prepare for the expansion of the Museum’s programs as it opens a major new exhibit in a second building.
The Director Educational Operations reports to the Museum’s Senior Vice President for Programs and Education. S/he oversees a full-time staff of eight Education Managers, Associates, and Assistants who directly oversee the elements of tour scheduling and educator training, and the management and evaluation of the 65 part-time educators who deliver most of the Museum’s tour programming. The Administrative Director will work closely with the Museum’s Visitor Services and Evening Events Departments as s/he coordinates and staffs a constantly varying tour schedule.
The ideal candidate has a proven track record managing and developing staff as well as a talent for process improvement. S/he must show a familiarity of relevant systems technology and be able to learn software quickly. While the candidate should be organized, systematic, and methodical, s/he should also be flexible and able to think creatively about the big picture and explain and teach systems effectively.
Specific responsibilities include the following:
Candidates should have an MPA, MBA, or similar degree and at least five years of successful managerial experience. Museum and/or non-profit experience a plus though not a necessity. Most important are demonstrated management and administration experience and a strong interest in and appreciation for the Museum’s mission. Foreign language competency a plus.
How to apply: Please submit your resume and cover letter through our career portal: https://workforcenow.adp.com/jobs/apply/posting.html?client=tenement&jobId=121993&lang=en_US&source=CC2
The Lower East Side Tenement Museum is an equal opportunity employer. We are committed to making all personnel decisions without regard to age, race, creed, religion, color, national origin, disability, marital status, citizenship, pregnancy, sexual orientation, veteran status, genetic predisposition or carrier status, or any other category protected by law.
© 2018 Tenement Museum | 103 Orchard Street, New York, NY 10002 | tel 877.975.3786